Terms and Conditions

Where do we Post to?

I will post orders to U.K. I'm sorry, but I cannot sell to any other countries.

Postage & Packing Charges

Free First Class post to anywhere in the U.K. is included in the price of each costume.

If you require a faster delivery, we recommend upgrading to Special Delivery at an additional cost of £5.00 per order. Royal Mail guarantee the parcel will be delivered the next working day after it has been posted (usually by 1pm), or they will return the postage fee. However, there must be someone available at the delivery address to sign for the parcel, or it will be returned to the sorting office.

Please note! Orders for in-stock costumes will be despatched within two working days, even if Special Delivery has been selected.

If you require the Special Delivery Saturday Delivery service, this costs an additional £9.00 per order. For more information on Royal Mail's Special Delivery service, please see the Royal Mail's own website.

If you have a particular date you need a costume delivered by, please check with us as to which service we recommend.

Despatching Orders

In Stock Costumes

Orders for in-stock costumes will be despatched within two working days.

I will e-mail all customers to let them know when their order has been sent.

While Shepherds Watched cannot be held responsible for any delay in delivery caused by Royal Mail, or by there not being someone to sign for a Special Delivery parcel.

However, on the rare occasion that a parcel doesn't turn up, please do contact me and I'll do my best to help.

Discounts for Buying Three (or more!) Costumes

While Shepherds Watched is happy to offer a discount of £1.00 off each costume when you order 3 or more. This discount will be automatically deducted at Checkout.

Also when you order 3 or more costumes, I will upgrade your delivery method to Next Day Special Delivery at no extra charge to you (normal upgrade charge is £5.00). Please select 'FREE Spec Del for Bulk Orders' at Checkout and your order will be upgraded automatically.

Bulk Orders Larger discounts are available for Larger orders. We are happy to discuss orders for Schools, Pre-schools, Church organisations etc. Please get in touch if you wish to discuss this, as we can offer an additional discount in exchange for your order being sent by Courier.

Payment Details

Payment can be made through Paypal. Paypal allows you to make Secure payments directly to While Shepherds Watched using your Credit or Debit card without the need to open an account with them.

Returns and Complaints

In the unlikely event of you not being satisfied with your purchase, or if there is a problem with the costume, then you must inform While Shepherds Watched immediately and we can arrange a replacement or a full refund.

If you change your mind, you can return the costume to us for a full refund. However you must pay for the return of the costume, and you are responsible for obtaining Proof of Posting as we will only credit your refund when we receive the costume back in perfect, unworn condition.

Legalities

UK law is the applicable law for this transaction.

When buying goods and services on the Internet, the consumer is entering a legally binding contract.

Data Protection

While Shepherds Watched will keep customers' details on record for the purposes of fulfilling their order only (in accordance with the Data Protection Act 1998). We will never sell on your details - we respect your privacy and hate spam as much as you do.

All payment details are held by Paypal. We do not have access to your card details.

Cookies

In computer terms, Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site

The While Shepherds Watched website currently uses Cookies in the operation of the Shopping Cart, and also to use Google Analytics. The shopping cart has to use cookies in order to 'remember' what you have placed in your basket as you move to different parts of the website. Google Analytics is used to track how customers use the website, for example which pages they visit, where they have come from etc. This helps me to see which are the most popular pages on the website, and also if there are any problems with the site.

If you would rather not have cookies placed on your computer, then the best way is to change the settings in your browser. A good source of information is www.AboutCookies.org which can tell you how to set options for cookies on many different internet browsers.

Company Details

While Shepherds Watched is owned and run by Lucy Jiwa, Pipers, Challows Lane, Chippenham SN14 7DT.

All costume designs are © Lucy Jiwa for While Shepherds Watched.

Website Design by Jiwa Web Design.

Website Content and all images © Lucy Jiwa for While Shepherds Watched